Our Policies

At The Data Dot, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IT managed services, or communicate with our engineering support desk.

1. Information We Collect

We collect information that you provide directly to us when requesting a consultation, submitting support tickets, or communicating with our team. This may include contact details (name, business email, phone number), company information, and technical network logs necessary to resolve IT support requests.

2. How We Use Your Information

We use the information we collect to deliver, maintain, and protect our services; provide 24/7 technical support; fulfill contractual Service Level Agreements (SLAs); and send essential operational security notices. We do not sell, rent, or trade your personal or business data to third parties.

3. Data Security & Encryption

We implement enterprise-grade technical and organizational security measures, including AES-256 encryption at rest, TLS 1.3 encryption in transit, strict role-based access controls (RBAC), and multi-factor authentication (MFA).